Product Returns

If the item is reported as damaged/faulty within the 24hrs of receiving the goods, we can do a free of charge collection with the courier. On smaller items we ask the customer to return the item by royal mail and we will refund the postage. Once the goods are received back and have been checked by our trained returns engineer we will issue a replacement/refund and resend the item free of charge.
 
If the item is reported as damaged over the 24 hours but within 7 days the customer can contact us for a returns number and return the item for refund or exchange. We can refund postage costs up to the value of £5.99 only.  
 
If the customer reports damage over the 7 days of receiving the goods, they must return the item at their own cost (with a returns number) and we will issue a refund or replacement.
 
If the customer just changes their mind about the item and no longer   wants it, they must return the item (unused) at their own cost and a 20% administration charge will apply on the item. We will not refund any carriage charges.

Returns Procedure

Please contact our Customer Services department on 01723 890021 for a returns number which must be shown on the outside packaging. Items returned without an authorised returns number may not be processed.

Return Address

Transtools Ltd
Beck House
Hunmanby Industrial Estate
Bridlington Road
Hunmanby
North Yorkshire
YO14 0PH

Faulty Goods

Please contact our Customer Services department if your item develops a fault and we will advise on the appropriate action , e.g. repair, refund or replace.

Damaged Goods

If your goods are damaged in transit your must contact our Customer Services Department on 01723 890021 within 24 hours of receipt and we will advise on the appropriate action.

Unwanted Goods

When returning unwanted goods, a 20% administration fee will apply.

Customer Services Telephone: 01723 890021

Please complete the form below to request an RMA number.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below: